Home London (Park Royal) Reviews See what are our customers are saying about our London (Park Royal) Store 10 & 11 Hanover West Industrial Estate, 161 Acton Lane, London, NW10 7NB 4.9 Star Rating - 244 reviews Powered by Listen 360 K.V. September 19, 2024 Very quick and prompt service. The sales team are very helpful and polite. Keep up the good work. Grant Mcintyre September 17, 2024 Nothing seems to be too much trouble, even if the steel needed is no bigger than a biscuit. Friendly, kind staff For some reason your feedback request came partly in what looked like Russian. Shaun September 17, 2024 Always friendly and helpful, we use Metalsupermarket our all of required metal supplied for projects in London and surrounding area. Shaun David Evans September 16, 2024 Misunderstanding of s. s. sheet finish (by me) followed by an extremely helpful and friendly correction with exchange of product for one with the correct finish in just a few days. It now has pride of place as part of my Koi pond waterfall. Quinten September 12, 2024 GOOD STAFF N.K. September 11, 2024 Wide range, good prices, prompt delivery with no hassle. I’m very happy with your service, Josip Lizatovic September 11, 2024 Excellent selection of metal types, with many shapes and grades. This shop was a very pleasant discovery for me. The customer service is excellent over the phone and even better in person. The staff is well-informed about their products and always available to help in any way possible. I was very impressed with my experience and would highly recommend this shop Paul Malone September 10, 2024 Helpful , professional, quick and efficient exactly what a busy contractor needs J.L. September 10, 2024 Speed from time the order is placed to when I can pick it up (or have it delivered) is EVERYTHING. Speed speed speed. Mike September 10, 2024 Good service Richard Galea September 10, 2024 Good service easy to order Good communication S.F. September 10, 2024 You answered the phone and didn’t tell me to go online ?? P.H. September 10, 2024 Wry quick Tony Castagnetti August 21, 2024 Excellent service and assistance Antonio Giuliari August 14, 2024 They have doma a bespoke ( kind of difficult) job in a great time . Daniel Asadi August 14, 2024 Customer service Garry Simms August 14, 2024 Always helpful and lots of stock so no waiting Kevin Jarvis August 14, 2024 Great price, friendly over the phone and fantastic delivery guy P.D. July 16, 2024 I have used the Park Royal Branch of Metal Supermarket many times over the past five years and have always had a prompt and courteous service. Pricing is reasonable too! J. July 16, 2024 You have everything we need, and good thing sometimes, we just need small things, and have, I recommend you to everyone S.B. August 5, 2024 Communication A. July 11, 2024 Great service, Item cut to order A.M. July 10, 2024 Really helpful – not pushy and completed order in good time. Very pleasant to deal with. Thank you. Product is exactly how we asked for it. M. July 10, 2024 Dan is very helpful , obligated and professional manager. Very quick to service order. I pleasure to do business with M.P. July 9, 2024 Nice personel A. July 9, 2024 great people great service good products J.M. July 8, 2024 i had instant service all ok Lee Cash June 21, 2024 I love engineering it’s my passion and being around like minded people is something I miss living in central london. Staff where unbelievable helpful Kris June 20, 2024 Very friendly and professional persons I really recommended KM building services Paul Sancho June 20, 2024 First class service Chris Oakley June 20, 2024 Efficient cut to size service Arch June 20, 2024 Excellent service always very helpful . Botan June 20, 2024 good quality with good service Marilyn June 20, 2024 Good product. Excellent staff. Easy ordering. Martin Brogan June 18, 2024 The level of customer service I receive is always so excellent, from every member of staff, that I would continue to return to Metal Supermarket even if you did not have the lowest prices, which most often you do. Alex O'Callaghan June 15, 2024 Dealt with the store manager at Park Royal, placing an order by phone. He was knowledgeable, efficient, very helpful and set out a timeframe for delivery which was adhered to. Slight hiccup with missing item when delivered but this was remedied quickly and manager went above and beyond to get the missing items to us without delay. Simon Bailey June 14, 2024 Good customer service and service. Fast to get pieces of metal I needed. Had what I wanted and was given options to work with. T.N. June 14, 2024 good customer service John Charalambous June 14, 2024 Daniel Burnett and his team provided a speed and efficient response to an issue i had on site. My order was placed and my folded material was on site withing 3 hours. It doesn’t get much better than that you get what you paid for. Przemyslaw June 13, 2024 Highly recommended. Every time excellent service and stock. Staff has huge knowledge about what they are selling-thank you R. June 13, 2024 Very good service , always helpful ,Good quality material, Richard June 13, 2024 ?? Will Cresswell June 13, 2024 A lot of stock K. June 13, 2024 Great team at Park Royal NW10, always very helpful and efficient. Douglas Holding April 15, 2024 wide selection of materials, can be cut to any length fast delivery times Allen Pierce April 12, 2024 Very helpful indeed, showing me alternative materials, most helpful, I would recommend this outlet. Norm April 11, 2024 Comprehensive stock, great service with knowledgeable, helpful and friendly staff. One stop shop for metalworkers. Russell Sims April 11, 2024 The staff are very helpful and the stock levels are well managed. P. April 11, 2024 Perfect service G. April 11, 2024 Absolutely the best for “hobby ” engineers like myself small quantity available at sensible prices , staff who are always happy to help easy parking for pick up . 5* all the way Daniel Farrell April 11, 2024 Great customer service, brilliant prices, flexible, accommodating and always straightforward. Highly recommend. Andy O'Callaghan April 11, 2024 I got an immediate response to my query and the steel I ordered was delivered in a couple of days. Exceptional service! P.S. April 7, 2024 The staff there are very friendly and the stock of metals is great. Mark April 4, 2024 Nice people, very helpful. Patient, great knowledge. Cecilia April 4, 2024 Nice service D.R.D.R. April 4, 2024 Fast service…. S.M. April 4, 2024 The aluminium sheets were cut to spec and they were well wrapped to prevent scratches, and the price was very reasonable. If I ever need any more or if I know of anyone that needs metal sheets cut to size, I will look no further than you. D.M. March 16, 2024 The service was excellent. I like the product it suits my needs. I will use Metalsupermarket again. Ramanand Soondur March 16, 2024 Friendly and helpful N.R. March 15, 2024 the best sales and service in London in metals. thank you Jonas Maciel Peiter Peiter March 13, 2024 I always buy material from the people at Park Royal, they are always very attentive to me because my English is not very good, but even so, they are all attentive, thank you Signed JP, I would like it to be passed on to them, my simple thanks Quinten September 12, 2024 Good Survive and prices ok for small bits B.H. March 10, 2024 Ability to discuss particular/specific products in person rather than completely digital communication systems. D. March 8, 2024 You get what you asked for, and they are very helpful Rob March 8, 2024 Very helpful and very quick in do the item purchased. Will be using these guy again. ???? Roman Zieba March 12, 2024 good service 100% Jerome Tower March 11, 2024 Specific to my needs and cut to size! Definitely recommend. The guys at Park Royal are very helpful, even for a pain in the axxe! Customer like me ?? Rob Fenton March 8, 2024 They are unbelievably quick and incredibly helpful. The front desk guys are so so polite and extremely helpful. They all deserve a pay rise. Thank you Metal Supermarkets Rob Fenton Afif Salman March 8, 2024 The store manager was very helpful. D.A. March 8, 2024 Quick and efficient service Mark March 8, 2024 Excellent Service, above and beyond. Wouldn’t hesitate to recommend S. March 8, 2024 The products we received were exactly what we were looking for and the customer service was excellent. The staff were very friendly and helpful. They guided us on the right type of metal and size. We would definitely use your services again. Iyampillai Poobalasingam February 14, 2024 On time and accurate E.G. February 7, 2024 I get a quick response whenever I request a quotation, and the materials are prepared quickly for collection. Perfect. K.B. February 7, 2024 Service was quick and the material was just what i wanted B.W. February 7, 2024 Hands down the best metal supplier in London area, been let down by many other companies who didn’t deliver on time, had bad customer service, didn’t communicate about the stock issues. Metal Supermarkets, especially Park Royal staff, delivers always on time, communicates well, is friendly, always helpful. Really nice change. Hamish February 7, 2024 What I need, cut to size, convenient location M.D. February 7, 2024 Quick helpful service. Nick Amott February 7, 2024 I have used you several times always had what i needed staff knowledgable and very helpful Haydn Parnell January 11, 2024 excellent quick sales enquiries and easy to order and pay. So much variety of Aluminium stock. M. January 11, 2024 Quick, easy and efficient to use and more often than not have what is needed in stock D. January 4, 2024 Very polite, patience and professional service. No one is stressed or has an attitude. Marek Witkowski January 4, 2024 Very helpful and professional staff Richard Woolff January 4, 2024 QUICK AND FRIENDLY SERVICE G.P. January 4, 2024 Staff are always very quick, helpful and professional B. January 4, 2024 Service was quick and courteous. Always a pleasure dealing with them. R.K. December 16, 2023 It’s really good service and good serving next time I would recommend P.G. December 16, 2023 Provided what I wanted in a fast and efficient manner. L.D.L. December 15, 2023 Such great service! Everyone is very friendly and helpful. You provide an excellent service where nothing is too small to do. Artan December 9, 2023 Very good and friendly guys ?? D.O. December 8, 2023 Great service at a great price Luis December 8, 2023 Good very nice and Shaun September 17, 2024 Always helpful, and always get what we need. Shaun Crocusdesigns Raised flooring Specialists J.G. December 8, 2023 A good service with friendly staff M. June 20, 2024 99% of the time goods we require are in stock and delivery is very efficient. Hameed Majid December 8, 2023 Excellent Serivce Staff Very Friendly and helpful Nick Masterson December 8, 2023 Easy to deal with, extremely helpful both at the counter and in the workshop. Rufus Mauluka November 27, 2023 Got every as per request George November 15, 2023 Service,advice stock all top D.P. November 8, 2023 Very helpful staff. I am totally disaabled witha speech impediment and they were so patient with me and extremely helpfl. J.S. November 8, 2023 Helpful, knowledge staff and good service. Jas November 8, 2023 Nice friendly atmosphere. Staff are very helpful. B.H. November 8, 2023 Easy to use and I can go and see the metal before I decide. Maggy November 8, 2023 Friendly, quick and precise. Thank you! Milan Szabo November 8, 2023 Hi! We are super happy about your services! Thank you for your help and support! Best regards Milan C.H. November 8, 2023 listen to what is being asked for and better communication L.S. October 12, 2023 Your showroom is neat and clean, and your staff are both pleasant as well as efficient. R. October 12, 2023 Fast and reliable Service & Stock on shelfs at all times. G.B. October 6, 2023 very helpful fast service S.B. June 14, 2024 Good front desk service and accommodating to my wishes. Guys in the back cut the bits I needed to a tee mm perfect so no complaints at all. Used this company on and off for many years and they always deliver. Z.S. November 8, 2023 Cut very precisely. Had to return for re cutting.. T.S. October 5, 2023 been using them for a few years now as they are fast and reliable A. October 5, 2023 Stock P. October 5, 2023 Communication, good service and location B.J. October 5, 2023 Service and speed of order being processed Zaid September 23, 2023 Good services and friendly staff H. September 19, 2023 Good service L. September 12, 2023 Always very polite and helpful, never had a problem. Lukasz September 12, 2023 Professional advice and support ?? N. September 12, 2023 Quality, Friendly and Helpful Service, Very quick processing and delivery times. M.L. September 14, 2023 Cannot think of anything, sorry. G.R. August 7, 2023 the service was quick and very efficient, costs were reasonable for what i was requesting and the staff were very helpful. C. August 4, 2023 Very helpful staff Very knowledgeable H. August 5, 2023 Fast and good customer service Williams Higgins August 3, 2023 This was my first visit and will not be my last’ Friendly staff in reception and the staff at the pickup point were ever so helpful with loading. Easy parking and loading bay. I only have the occasional job where I need a special bit of metal to be my go-to for everything metal. F. August 3, 2023 Super close to us and great people in the shop front desk and warehouse. P.H. August 3, 2023 Quick and easy P. August 3, 2023 Wide range of products at competitive prices, friendly and helpful staff. B. August 21, 2023 …..always offer a detailed map on how to reach you from the A40; trying to navigate the dedalus of one ways from the Acton end is a nightmare! Tomas Holland August 3, 2023 Quick friendly service, loads of options in stock , and easy to collect once order has been made. Sonny August 3, 2023 Very friendly and helpful staff . The store was extremely organised and the staff were very quick cutting my order on a wait and load. Highly recommended this company. C.M. August 3, 2023 Great service all round. Many thanks C.R.E. August 3, 2023 Simple process and staff are helpful L. August 3, 2023 Good advice, and done everything agreed ?? J.C. July 15, 2023 What you want when you want it Chris Platt July 7, 2023 The products were exactly as described / as I was expecting. The service was brilliant, I couldn’t have asked for better. I’ve not really worked with metal like this before and I had quite a few questions which Les did a fantastic job at answering. Then when we went to pick the products up the team were really friendly and welcoming. I hadn’t realised the metal would be greasy and was worried about our car, but before I could say anything they offered to wrap the metal in plastic which was brilliant, and then they carried them to the car. Excellent service from start to finish. Thanks guys! K.P. July 7, 2023 Extremely helpful staff and fast service R. July 7, 2023 Good advice and knowledge; very good and helpful service; no time wasters. S.W. July 7, 2023 Quick delivery Paul Mason July 7, 2023 Excellent service and advice even for the very small order that I made. Definitely would recommend them. N. July 7, 2023 Great customer service and products A. June 15, 2023 Good Service!!!! Jzef Skutnik June 13, 2023 The cheapest metal supply in area Shahin June 13, 2023 Good communication, friendly and efficient. S.R. June 13, 2023 Prompt response to a quotation request, both by email and by phone, and the availability of material from stock. N. April 11, 2024 Very helpful and efficient. Huge stock and knowledgeable staff. R. June 6, 2023 It was cut and ready the same day. Glen Bungay June 6, 2023 I found it very easy to obtain a cost and payment was easy. The metal was clean and cut exactly to the sizes we required. The cost was spot on to what I expected to pay. Shaun Collis June 6, 2023 Very helpful, useful information to make sure I got the right product for job, not the product I thought I thought I wanted. Marek June 6, 2023 super contact quick order very helpful I recommend G.S. June 6, 2023 great service as always! B.M. June 6, 2023 Great Service. Quick and easy. A.M. May 16, 2023 friendly people willing to try their best to help out Steve Smithwick May 13, 2023 Good range of stock and very helpful staff thanks S. May 11, 2023 Efficient service, fast delivery, great range of material available. K.B. May 11, 2023 The staff are great. And delivery is easy to organise. A.M. May 4, 2023 I’ve purchased metals on a few occasions and have found the service to be very good and the staff to be very helpful. David Finbo May 4, 2023 Great Service And Communications O.C. May 4, 2023 Great selection and service P. May 4, 2023 Good service. B.W. May 4, 2023 Quick and efficient service at a competitive price. V. May 4, 2023 It’s very good service +good price B. May 4, 2023 Friendly delivery drivers K.O.L. May 4, 2023 Staff are very helpful great service Bruce Cross April 19, 2023 Perfect service Steven Kerrigan April 18, 2023 Good service Lee April 12, 2023 good fast service J.G. December 8, 2023 Friendly and helpfull Elaine Gristock February 7, 2024 Your products are well priced, but it’s your team in Park Royal that really won me over. They’re responsive, positive and hugely helpful. Sandy Gibson April 11, 2023 Incredible service. M.S. November 8, 2023 Thanks to Anthony fro help and always great service! D.C. April 11, 2023 Prompt delivery R. April 11, 2023 friendly staff very quick delivery Marilyn December 8, 2023 Good products and quick delivery service S.A. April 11, 2023 friendly staff, priced fairly Bill April 9, 2023 I found the manager and staff very helpful and efficient K. March 16, 2023 The branch was able to quickly supply what we required. D.F. April 11, 2024 reliable, easy to deal with, second to none customer service (I usually deal with Anthony) and for a very small customer I feel very well looked after and get a flawless service, keep it up! John Suckling March 9, 2023 Great service friendly helpful. A little expensive but worth it you can buy exactly the amount you need. C. March 9, 2023 Great service, always helped me out last minute. Chris Browning February 14, 2023 Very helpful staff when you contact by phone J.S. February 14, 2023 Great service. Excellent communication. Andrew Lambourne February 14, 2023 Prompt, polite and efficient service. Chris Ionescu February 8, 2023 Prompt service though a bit expensive Jarol February 7, 2023 Very good service and excellent people!!! S.H. February 7, 2023 Availability of small pieces metals Maurice Garvie February 7, 2023 A brilliant walk in service. Staff in reception were very helpful…gentlemen, every one of them. Throughly recommend the company’s service A.P. February 7, 2023 Prompt, friendly service from the whole branch. A pleasure to do business with. J. February 15, 2023 You are doing good but there is always possibility of improvement. Nick Amott February 7, 2024 Good range of materials helpful service dgrudzien February 7, 2023 Im usually served by Anthony. Great guy! Always able to help me and advise. Highly recomend! Merv Yeadon February 7, 2023 The person I dealt with was very knowledgable and efficient in their manner Pourzad Mashauiekh February 7, 2023 Very efficient and very helpful. They give a very reasonable price for a high quality services. I have ordered many items last month and Dan was very helpful. Highly recommended! Jeevan January 12, 2023 Service was fast and efficient especially on short notice. Many thanks M.B. August 10, 2023 Very good service D. January 11, 2023 Always helpful and efficient M.P. January 6, 2023 Good telephone response; simple arrangements and flexibility on changes; good delivery. What else should one require. Nick Bailey January 5, 2023 Your product range and service remain excellent. Thank you. Robert Donovan January 5, 2023 For me just what I wanted, cut to size. Very polite and helpful staff both on the phone and at their premises. Eddie November 8, 2023 A bit cheaper but a good service Mike September 10, 2024 Always extremely good service from the Park Royal store, friendly service, the team are efficient and happy to help. S. December 8, 2022 Fast response, friendly, and knowledgeable personal M.C. December 5, 2022 Friendly support and sales, timely delivery. A.B. December 5, 2022 Great service overall. The team was very helpful and managed to process the order very quickly. Thank you. P. December 3, 2022 Your team were very helpful and approachable. I knew what I wanted, but they answered all the questions asked. They didn’t need to sell the product / material selection. B. December 2, 2022 Friendly help full Chris Rolston December 2, 2022 Prompt service.good response from sales with emails Tomasz Pialucha December 2, 2022 Good service Haydn Parnell January 11, 2024 Always very helpful with advice and then fast with raising a quote. Excellent! C.P. December 2, 2022 The guys at Park Royal are really helpful and most of what we use material wise is on the shelf James Danagher December 2, 2022 I spoke to ‘Dan’ in your team and customer service was excellent .Eveything was seemless right through to picking up my order J.T. November 11, 2022 no H. November 14, 2022 Good service R. May 4, 2023 Good range of steels, never been a problem getting what i need for the jobs i am doing Very friendly staff and always helpful Steve White July 7, 2023 Large variety and quick delivery thanks Matthew Thompson November 2, 2022 Great service Wayne Jordan November 2, 2022 Great people and good service A.W. November 2, 2022 Prompt response and you had what I needed P.R. October 13, 2022 LOVELY, QUICK AND RELIABLE SERVICE Mike Annesley October 13, 2022 Excellent service and fast delivery. P.B. October 9, 2022 Very helpful advice and rapid service for a small DIY order, which, by the way, fitted beautifully and polished up a treat. Annie October 7, 2022 Great selection, quality and service! Jasper Fox October 6, 2022 Friendly staff . Happy to deal with small orders . Next day delivery . Great service . Vitalie October 6, 2022 GOOD SERVICE Jzef Skutnik June 13, 2023 Fast , friendly services. Marilyn April 11, 2023 Product is good. Admin is organised, quick and friendly. Jeff A October 6, 2022 It was quick and easy to request what we needed 5 x Metal rods mild steel 3mm Dia Took 15 mins from the time I arrived to leaving great job Jeff A. October 6, 2022 Good service Clair Porritt October 6, 2022 They go above and beyond and always polite and friendly! Tawfiq Karimi October 6, 2022 Excellent Customer and Delivery Service A.B. October 6, 2022 Great service and stock Dean September 23, 2022 Very helpful and quick to respond M.B. September 22, 2022 Efficient and easy S.W. September 22, 2022 Response in providing a bespoke stainless steel component was excellent M.D. September 17, 2022 Great communication, easy to reach people, friendly delivery service. Guy September 16, 2022 quick ordering , helpful staff and came when promised ! B. September 16, 2022 Very good and reasonable prices Kieran Bell September 15, 2022 Quick turnaround. Accommodated for even the smallest request. Bob Ryan October 19, 2022 Excellent service, had exactly what I needed and fairly priced Kelly O'Donnell September 15, 2022 Professional, knowledgeable and fantastic service all round. A1. D.J. September 15, 2022 Almost always available Cut to size Great quality and service Sometimes prices are higher than wanted but not always Alex September 15, 2022 Very good service. Friendly and helpful staff. The aluminum plates were cut to size while waiting. Definitely come back again when needed. Mahesh Varsani September 15, 2022 Excellent service. K. June 13, 2024 always very helpful, thanks Load more